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Optimise how you use the telephone

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1 Lesson
3 Students
Free
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Free
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Course Details

Optimise how you use the telephone

Instructor Image Admin
1 Lesson
10 Quizzes
Certificate
3 Students
Current Status
Not Enrolled
Price
Free
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One of the most crucial parts of any Multi-channel communication strategy is the “TELEPHONE“

Unfortunately most sales people, shy away from using the telephone, because of their fear of rejection.

Remember that you are not picking up the phone COLD. You are using a variety of different methods (multi-channel communication strategy), as described previously, to create awareness and engage your future customers, before you use the phone, to try to arrange a face-to-face meeting with your future customers.

I believe that the telephone, is crucial, as it is generally, the final step in your Multichannel Communication Strategy. It is the place where you connect with your future customer, so that you can arrange a Face-to-face meeting with them.

Remember that, you are never trying to sell your product or service over the phone.

All you are trying to sell is “AN APPOINTMENT“

I believe that the best place to start unpacking the concept of “GOLD PHONE CALLING”, is as follows

  • You must know, what the most effective, day of the week, is to use the phone, to try to arrange Face-to-face meetings with future customers?
  • You also want to know, what is the most effective time of day to makes these calls is?

Course Content

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1 Optimise how you use the telephone
11 Topics | 10 Quizzes
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Lesson Content
0% Complete 0/11 Steps
When should you make "Gold Telephone Calls?
Please list, when you plan to use the phone below:
Make another 5 phone calls
Are you going to make another 5 phone calls?
Reduce the risk of meeting with you
How are you going to reduce the risk of meeting with you?
Make a great, first impression
What are you going to do, to create a powerful message, to deliver in the first 5 seconds of your Gold Call?
Put forward a compelling reason, why your customer should meet with you.
What are you going to do in the next one to two minutes, to convince your customer, to meet with you?
Earn the right to have a face-to-facemeeting
How are you going to earn the right to hold a face-to-face meeting with your future customer, using the phone.?
How are you going to prepare?
How are you going to prepare, before making phone calls?
Ask the right questions
How are you going to proceed after the first 5 seconds, so that you keep the personas attention?
Next Steps
How are you going to plan the next steps, before initiating the call
Use collaborative language
How are you going to ensure that you use collaborative language from the very first moment, on any gold telephone call
How are you going to ensure that your prospects actually call back?
Copyright 2020 - All Rights Reserved | Designed by Encore Group
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