| Sales Person Spoke | Customer Spoke | |
| 76% | Bottom Performers | 24% |
| 69% | Middle Performers | 31% |
| 42% | Top Performers | 58% |
As you can see from the research above, the top performers spoke about 40 % of the time and the customers spoke about 60 % of the time.
To get started, click on the lesson below.
- Once you have watched the video and read the text, click on “MARK COMPLETE”.
- You will then be directed to a quiz page, which will support you to apply each tip in your sales environment.
