The more clearly you can define what the customer can expect next, the greater the chance you will make that important Face-to-Face meeting and the less likely it is that the customer will cancel the meeting.

To get started, click on the lesson below. 

• Once you have watched the video and read the text, click on “MARK COMPLETE”. 
• You will then be directed to a quiz page, which will support you to apply each tip in your sales environment.