Describe the next steps for the next 5 future customers, you plan to engage
Describe the next steps for the next 5 future customers, you plan to engage
As you can see from the graphic above, average sales people are not very clear with what the next steps are.
The top performers, on the other hand are crystal clear and they keep their future customers informed about the next steps, on an ongoing basis.
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Please describe all the reasons you will be visiting your existing customers below:
When you consistently manage to achieve all your monthly, weekly and daily objectives and you have a meaningful purpose to visit your existing customers you create an unforgettable customer experience for them
This means that it is very unlikely that you will ever lose a single customer in the future.
Research shows that 85 % of customers leave, because they do not feel appreciated.
Example:
- Use sales data, reports or any other method you can utilise, to hold discussions with clients around their current product usage and how this can be optimised.
- Meet to ensure that the best operational structure is in place.
- Visit to get to know who the decision makers are, who the influencers are and who the gatekeepers are.
- Get to know who uses your organisations services owners, directors, operational users, receptionists, accounts people, etc.
- Uncover the needs of each group and develop an optimised plan for each of the people identified previously.
- Visit clients with an open mind and look for innovative ways to show them your organisational value.
- Record all customer needs and requests in your CRM system, so that you will follow through until needs are met or challenges solved
- Try to find innovative ways to add value to your customers
- Ask for referrals
- Request recorded testimonials
- Identify cross and up selling opportunities
- Find innovative ways to integrate into your customers businesses
- Build relationships
- Solution seeking
- Visit accounts people mid-month and drop off biscuits, muffins or doughnuts, so that you can build great relationships with them.
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- This will help with collections at the end of the month.
- They will realise that they matter and that you don’t only call them when you want something, namely a cheque or payment.
- Examine lost customers and try to reactivate them
Use the above example as a starting point and explore your own unique circumstances, industry, markets and customers and describe in detail below, all the purposes you have for calling on your existing customers below:
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This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.