Email, as part of your Multi-channel Communication Strategy

Quiz Summary:

0 of 6 questions completed

Questions:

You have already completed the quiz before. Hence you can not start it again.

Quiz is loading…

You must sign in or sign up to start the quiz.

You must first complete the following:

Results

Quiz complete. Results are being recorded.

Results

answered correctly

0 of 6

Your time

You have reached 0 of 0 point(s), (0)

Essay(s) Pending: 0 (Possible Point(s): 0)

Current
Review
Answered
Correct
Incorrect

Question
1 of 6

Question1
Using the RCER process to understand and respond to objections means that you do the following:

Please select all the answers that are correct
- RESTATE: Repeat what your future customer has said, to ensure that you have heard the concern or question correctly
- CLARIFY: Ask your future customer a few questions to ensure that you have understood their question or concern properly
- EXPLORE: to ensure that you have completely understood your future customers’ needs and values, which lie beneath each concern or question. Be careful not to make incorrect assumptions, which may compound the situation with unnecessary additional issues
- RESPOND: Learn to only respond to any questions and concerns, once you have completely understood the question or concern and how this relates to each future customers unique needs and values, which are hidden beneath each concern
Correct

Incorrect
Question
2 of 6

Question2
What value are your future customers looking for?

Mark all that are correct
- How your product or service helps them to Improve their profitability?
- How your product or service helps them to reduce their costs
- How your product or service helps them to improve the efficiency or effectiveness of their team or organisation
- How your product or service helps them to solve a challenge or find a better solution?
Correct

Incorrect
Question
3 of 6

Question3
Why should you Restate any objection your future customer raises?

Select all the answers that are correct
- So that you can keep the conversation going for as long as possible, to give you time to think
- It helps you to ensure that you have completely understood what your future customers real concern or question actually is
Correct

Incorrect
Question
4 of 6

Question4
When clarifying any objection, your objective is

Select the correct answer
- As you probe, you gradually uncover what the actual concern or question is
- You want to keep the sale moving forward at all costs and saying something is better than sitting there with a mouth full of teeth
Correct

Incorrect
Question
5 of 6

Question5
The reason for exploring any objection is to:

Select the correct answer
- Asking questions, seems like the right thing to do
- It helps you to probe further to ensure complete understanding and to help you to gain further insight into what their real concern or question really is
Correct

Incorrect
Question
6 of 6

Question6
When you respond you should?

Select the correct answer
- Ensure that you have a complete understanding around what the actual concern or question is, so that you can mitigate or eliminate any objection completely
- Impress your future customer with your product knowledge
Correct

Incorrect

Email, as part of your Multi-channel Communication Strategy

Email, as part of your Multi-channel Communication Strategy

Email, as part of your Multi-channel Communication Strategy

Quiz Summary:

Information

Results

Results

Categories

Question1

Using the RCER process to understand and respond to objections means that you do the following:

Question2

What value are your future customers looking for?

Mark all that are correct

Question3

Why should you Restate any objection your future customer raises?

Question4

Question5

The reason for exploring any objection is to:

Question6

When you respond you should?